Hiring Manager:
Avi Israelov

Advanced Technical Support (BE team)

Bulgaria, Sofia

At Cognyte we create mind-blowing investigative analytics software to speed up investigations and allow customers to detect and respond to real security threats like terror, crime, fraud, cyber threats, crypto crime, and more.

So, if you rock at technical support , and want in on the action, let’s talk!

As a Technical support expert you’ll make an impact on

  • Maintaining and engineering customers’ support labs
  • Interacting with project managers , QA and development teams.
  • performing expert level debug and analysis based on logs / wireshark captures and tools
  • advocating customer's needs to R&D for product improvement
  • Implementing solutions and fixes on production systems on time and quality

Your toolbox

  • At least 3 years of relevant experience supporting complex technology applications
  • Experience with troubleshooting multiple Operating Systems (Windows, Linux) including basic administration, configuration, active directory and Windows security experience.
  • Databases PL-SQL
  • Virtual Environment technologies (VMWare, Hyper-V)
  • Familiarity with Storage and raid configuration, Netapp, EMC etc. – Advantage
  • Experience with HDFS, Spark cluster and docker – Advantage
  • Powershell, Bash , Python scripts development / DevOPS knowledge – Advantage 
  • An endlessly curious mind

We believe that diverse teams drive the greatness of ideas, products, and companies. Whatever your race, gender, age, creed, or taste in music – if you’ve got the drive, commitment, and dedication to be the best, do your best, and work with the best, then come join us. We’re waiting for you.

 Curious? Apply now.

 Start the adventure!

Apply for position